Outsource to India - Call Center

 

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Outsource to India for call centers is an excellent way to generate sales and help current customers with tech support and customer support issues for many small, medium and large businesses. While some larger companies have the money, time and resources to put in place their own call center, smaller and mid sized opt for a streamline approach to call centers and choose to outsource their call center needs.

 

Most businesses out there are looking for a low cost way to either sell their goods, support customers with technical problems or customer service issues. Majority businesses choose to outsource call centers is usually due to the low cost and management in place that is far more affordable than its business spending lots of time, resources and labor creating their own call center from scratch.

 

Outsourcing a call center does take decision making and careful analysis on the business side, as well as consultation and solutions on the outsourcing side. For example, before a business decides to contract a call center with an out sourcing firm, it must first look at its business needs and understand how the new service will either spur sales or enhance customer satisfaction, thus increasing customer retention and limiting customer churn.


  • Indian software programmers are exposed to the cutting edge of developing technology. They have proved their technical superiority over any other group over the past decades to the world community. When your project is outsourced to an Indian firm, you are guaranteed the best available cutting edge technology incorporated for your solutions. The 12 hour time difference between US and India makes India an ideal option for 24x7 service availability for your valued clients. Indian firms are equipped to meet deadline pressures and time crunches. This means that we can meet your deadlines more effectively than any other workgroup.

  • However global organisations have always preferred outsourcing call center services to India, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries. India has always been the most preferred outsourcing location, because call centers in India offers a wide variety of advantages that other countries do not offer. Nowadays, having call centers in India has become the norm for several global companies. India exports software to 95 countries around the world, 82 percent of U.S. companies ranked India as their first choice for software outsourcing. Indian-Americans run more than 750 companies in America's Silicon Valley

  • India has been able to effectively meet the growing international demand for call center outsourcing services by providing cost-effective services and customer-oriented call centers. Many international organizations are also setting up call centers in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services. Outsource call center services to India and give your organization a competitive edge.

  • Call centers in India have a largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. India has the largest English-speaking population after the USA. India’s large and well-educated workforce has been one of India’s main advantages over other countries. India will continue to have a well-educated and large workforce, because India has an ever increasing number of college graduates and a large number of successful training industries. These factors ensure that India’s resources will keep increasing year after year.

  • India’s large manpower is willing to work for a lesser price. In a call center operation, manpower typically accounts for 55 to 60 percent of the total cost. In India, manpower is available at a fraction of the cost overseas. Initial investment in infrastructure and training can be expensive and make one believe that the promise of cost reduction is false. However, there will be savings and the fact that several global giants continue to set up call centers in India is proof of this.

     

  • Since then call centers in India have experience in offering a number of call center outsourcing services, such as inbound call center, telemarketing service, technical helpdesk services, disaster recovery services, email support services and chat support services amongst others. Call centers in India can also provide a host of IT enabled services, such as, helpdesk services, accounting services, transaction processing services, remote network management and end-to-end processing amongst others.

  • Call centers in India can offer expert product specific solutions, such as risk modeling, data mining, actuarial services and underwriting variation analysis. Call centers in India offer cost-effective call center outsourcing services without compromising on quality. Call centers in India also have the best of technology, people, processes, resources, operational expertise.

  • The Indian government has extended its support to the outsourcing and IT industry. The government of India has allowed duty free exports of capital goods and has provided tax exemption on the export of ITES. The Indian government has also aided the Indians in building software technology parks that have the latest in telecom facilities and infrastructure. This support from the Indian government has gone a long way in making India the world’s most preferred outsourcing location.

  • Outsource to India uses latest technology and high-end infrastructure for call centers to provide high-quality customer support services. India has also experienced privatization and reduction in the tariff of internet services, telecom, cellular services and paging services. This has given India an advantage over other locations, in terms of infrastructure. India has the largest number of state-of-the-art call centers in the world. The Government of India has recognized the potential of IT-enabled services and has taken positive steps by providing numerous incentives.

  • India enjoys the confidence and trust of global organisations. India has been one of the first nations to step into the call center outsourcing industry. Global organizations have already outsourced call centers to India and have found India to be an ideal outsourcing provider. Today, some of the world’s global giants have a base in India, from where they provide customer support services to their worldwide customers on a 24x7x365 days basis. These successful call center outsourcing ventures have encouraged more and more global organizations to outsource call center services to India and give their organization a competitive advantage.

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