Outsource Customer Service to Staff India
Outsourcing Customer Service to India - Made Simple!
Get on a Quick Call with Rita, she's based in London, to Discuss your Requirements and Help You Get Started.
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What sort of Customer Service are you Looking to Outsource?
We have the right people for all types of customer service. Read on to see what we can do!
Email or Ticketing
Customer Service
Live Chat
Customer Service
Content Moderation
Customer Service
CCTV Monitoring
Customer Service
Technical Support
Customer Service
Telephone / Call Center
Customer Service
Degree Educated Customer Service Staff
We just want to let you know that all outsourced customer service staff are degree educated, which is a basic requirement for being hired at Staff India.
Staff India was founded to help provide jobs to the thousands of graduates who end up with no jobs. Their families make ends meet just to be able to earn enough to provide the education for them to graduate one day and maybe become something. We provide them a platform to become someone.
Email or Ticketing Customer Service
Providing email support is a very popular method of customer support for most businesses nowadays.
At Staff India we help you keep your costs absolutely minimal by equipping every customer support agent with the computing they need to work on your email support.
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Live Chat Customer Service
Providing live chat for customers is becoming an increasingly popular way of providing customer support. Whether it's for your website, your mobile app service, or your customer portals, we have the right staff to help your customers via live chat.
Our fast typing live chat customer service staff are waiting to serve your customers.
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Content Moderation Customer Service
Content Moderation can be seen as a form of customer service, as we are checking through content on your platform for a better customer experience.
Especially if you have a large social following, it would be detrimental to your image and brand if users are posting inappropriate content that is not being moderated.
At Staff India we have just the right people at the right price, giving you the ability to build a team of content moderators of any size at an affordable cost.
Obligation Free Response within 3 Hours
CCTV Monitoring Services
As with Content Moderation customer service above, we feel CCTV monitoring services would fit in here, as it is all about improving customer experience.
CCTV monitoring can be a mundane job, often making it hard to find people driven enough to keep sharp eyes on the screen. Outsourced staff from Staff India are driven no matter how small or big a job is.
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Technical Support Customer Service
Your product or service may be technical, therefore requiring technical people to provide your technical support.
We have the right technically sound candidates to help you create a cost effective technical support team. Simply let us know what skils you need your technical support team to have and we will arrange the right team for you.
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Telephone Customer Service
This one is a bit of a taboo. We all hate the indian call center that answers the call when we need help and we end up getting nowhere.
At Staff India we recognise this problem and solve this problem. The region we operate in gives us access to an almost neutral accented talent pool, and we devise strategies with you to ensure your telephone customer service staff is giving more than just robotic responses to your customers.
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How to Get Started
with Staff India Customer Service Outsourcing
At Staff India we work with Small, Medium and Large businesses.
Outsource to India today in 3 simple steps and you could be working with your outsourced customer service team within 2 weeks.
1. Tell an Advisor about your Customer Service Outsourcing Needs
Contact us today using Contact Button below and an Advisor will get in touch within 3 hours to Help and work out the best approach for you.
2. Your advisor will arrange your Outsourced Customer Service team for you
One advisor will manage the entire process for you. Your advisor will source the right team and introduce you to the team
3. Get Started with your Outsourced Customer Service Team
Get started with your new customer service team, deliver appropriate training and watch them work as you had planned
Outsourcing
Customer Service
to India
Our Clients have SAVED $16,392,189
By Hiring Outsourced Customer Service Staff from our offshore offices Supervised by British Managers.
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Why Outsource Customer Services and Support to Staff India?
At Staff India we have a growing team of technical an non-technical employees who are ready to work with you. With a team of around 100 individuals, and still growing, we are sure to have the right people for your business. Here are a few reasons why you might choose to outsource your chat support function with Staff India:
1. UK Managed Offshore Offices
We are an UK Based company, working with a UK mentality and approach to clients. You may be thinking, can an Indian company really understand my requirements and needs? Will they really understand my culture and adapt their virtual employees to work around my culture?
We certainly will be speaking the same language throughout the process. Our Consultants are based in UK, live in UK and are the first point of contact for all our clients.
2. We're Small but Stable for 10 Years
As a small Indian customer service outsourcing firm we focus on giving the utmost attention to all our clients. Think of us a family business, because at Staff India we are a family of 100+ people who care about what we do for our clients.
3. Dedicated Advisors for your Comfort
Our Advisors use their own discretion at all times to do whatever they can within reasonable power to support you and your business. Whether it be changing an outsourced customer service agent for another or providing an additional agent to meet a deadline at no extra cost.
Occassionally we do make mistakes when allocated a virtual employee to you. We all make mistakes now and then, however we thrive on our enthusiasm to do everything we can to make it work for our clients.
4. Outsourcing with You in Control
Our business model is unique, in that outsourcing customer service to Remote Staff from Staff India is like hiring an employee in your local office - you have the same control and influence of the staff and their work. Your customer service remote staff is dedicated to you, just like any other employee in your office.
5. Time Flexibility
Whether you are based in the UK or the US. Whether you need outsourced customer service staff available 8 hours per day or 24 hours a day, we have it all covered. Our offices are open 24hours per day, supporting businesses in any part of the world no matter what timezone you are.
6. Competitive Rates
Customer Service outsourcing to the Indian region has become much more expensive, which makes it questionable whether there is any point in outsourcing customer service to India. We're ableto bring low rates to our clients due to the unique job market we operate in - Saving 70%+ on costs. Furthermore there are No start up costs, no fees, no commission. No hidden costs, period. The price we quote is the price you pay and thats it. We even provide the tools such as laptop, desk, printer, scanner etc for your outsourced staff to work with.
7. No long term contracts
Our customer service outsourcing model is extremely flexible. With no minimum length contracts, you can scale up or scale down your outsourced customer service teamh as and when required.
Would a Risk Free Trial Help You?
Get in touch and and Advisor will help set things up for you.
No payment required. Cancel anytime
Are you Still Reading?
Need more Information?
We're Glad we've got you Interested. Outsourcing Customer Service to Staff India will be a Great Move for your firm.
Get on a Quick Call with Rita, she's based in London, to Discuss your Requirements and Help You Get Started.
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Meet some of our Customer service and Support Agents
Here a a few of our customer service assistants at work, one of these Staff could be working with you today.
Yasmin & Colleagues
Customer Service and Support Agents
Sam & Colleagues
Customer Service and Support Agents
Sam & Colleagues
Customer Service and Support Agents
Krish & Colleagues
Customer Service and Support Agents
Tina & Colleagues
Customer Service and Support Agents
Aiden & Collegues
Customer Service and Support Agents
Why SHOULD you outsource Customer Service and Support?
Total Cost of Ownership
By outsourcing customer service and support, you are relieving your business from all the extra work and cost that comes with developing a customer support team. This includes hiring empoyees, training, providing the infrasturure, and along with many of the other indrect business costs, such as the cost of sick leave by an employee.
By outsourcing you eliminate a substantial amount of your fixed costs, plus you benefit from a lower running cost, giving you a win win situation. Your dedicated Consultant will help you 'make it happen' and get the most out of your customer service and support team.
Chat to us about your needs
Scaling UP (or down)
Outsourcing with the right partner gives you immense flexibility. There comes a time in every business where demand for your services either increase or decrease.
By outsourcing your customer service and support you can increase (or decrease) your customer support team size according to your business requirements, with no added costs. We source qualified employees, we facilitate the training and we provide the office & desk space, we provide the computing and infrastructure. If you need to downsize for any reason, we can do this seamlessly for you.
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Quality Control
Outsourcing your customer service and support can also mean there is a risk of losing control over the quality of the service your customers receive. But not with Staff India.
With our solution you keep control of everything. You manage your chat support team the way you want. We make this process of managing remote employee easy and simple for you, with your Consultant supporting you all the way. A key function you will want to include is regular feedback meetings with your virtual customer service and support team so that you can listen to what your customers are saying.
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Your 30 Days Money Back Guarantee
This is a bold promise, and we stick by it, because we are confident we can make this work for you.
If for any reason, your Virtual Employee is unable to fulfil his or her duties with you to a reasonable standard, just let us know in the first 30 days and you will get a Full Refund, or we will change your Virtual Employee for someone more suitable.
