staffindia | +44 754 3944 236 (Chat Only) | offshore@staff-india.com

Request a Free Call Back
staff india
  • HOME welcome
    • About us
    • Why our clients Trust Us
    • Why choose us
    • Charity Work
  • How it Worksabout our solution
    • How it works
    • Outsourcing jobs in detail
    • Download Outsourcing Guide
    • VIDEO Guides
    • How Outsourcing reduces cost
    • What work can I outsource?
    • How we hire virtual employees for you
  • Our Services What can you outsource?
    • ALL Services
    • Benefits of Outsourcing
    • Virtual Staff Profiles
  • PricingClear, Simple Pricing
  • Help on Outsourcing
    • FAQ
    • How to Manage virtual employees
    • Why reduce Business Costs
    • Tips to reduce business costs
    • Learn how to outsource
    • How we recruit virtual employees
    • Why outsource with us
    • Our Offices
    • What to outsource
    • When to outsource
    • Resources
  • Contact us3 hour reply
    • Contact us
    • Careers
    • Affiliates

The Enterprise of Call centre jobs

A call centre is a centralised workspace telesales jobs to be carried out, of a business enterprise engaged in telemarketing jobs, that answers incoming telephone calls from customers or that makes outgoing telephone calls to customers. Call centres are generally set up with [powerful computer systems that most typically include a computer, a telephone set (or headset) hooked into a large telecom switch and one or more supervisor stations. It has been proved beyond doubt that a single large call centre is more effective at answering calls than several smaller centres. The issues in a call centre are generally statistical in nature and is centred around the probability that an arriving call will be answered by an available and appropriately trained person. The real challenge here is the task of forecasting the call arrival rates and then scheduling the number of staff required on duty at particular times of the day. The centralised office concept attempts to rationalise the company's operations and reduce costs, while at the same time a unified, glossy front office is presented to the outside world. Creating call centre jobs works beautifully for large companies with a large, distributed customer base.

Apart from providing vital infrastructures, the main challenge of the Call Centres, is handling the large numbers of workers. Generally call centre jobs are carried out in shifts to suit the time-zone of the countries like UK,USA etc. The entire team can be managed and controlled by a relatively small number of managers and support staff. They are often supported by computer technology that manages measures and monitors the performance and activities of the workers. Establishment costs are the most significant expense of a call centre operation and even minor deviations from the budgeted path can have significant cost overruns. Here the level of computer and software support are critical in that any time-lag in the monitoring could result in major losses to the company by way of low staff productivity and mishandling of calls.

Call centre jobs are today benefited by new revolutionary technology tools like automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) etc which allow the actions of the computer to be synchronised with what is happening on the phone. In addition, early customer relationship management (CRM) technologies have been heavily deployed in call centres. The latest internet technologies allow virtual call centres to be established across a company's telecommunications network without physically putting all the people in one office. Similarly telecommunication technologies like Call switching, call monitoring, recording and evaluation of staff response time to customer calls etc are available off-the-shelf for call centre operations.

Typically at a Call Centre, the calls are often divided into outbound and inbound. Inbound calls are calls that are initiated by the customer to obtain information, report a malfunction or ask for help. This is substantially different from outbound calls where the agent initiates the call to a customer mostly with the aim to sell a product or particular jobs to that customer. Owing to the highly technological nature of the operations in such offices, the close monitoring of staff activities is easy and widespread

It is heartening to note that a recent survey by an UK consultancy firm has found that call centre jobs in India are much professionally managed than their counterparts elsewhere in the world. This is possible due to the fact that the typical employee in an Indian call centre is a graduate. Call centre jobs training centres have mushroomed and professional training is today available for the career option of a call centre executive. Call centre jobs are often organized in tiers, with the first tier being largely unskilled workers who are trained to resolve issues using a simple script. If the first tier is unable to resolve an issue the issue is escalated to a more highly skilled second tier. In some cases, there may be third or higher tiers of support. It is often argued that the kind of close monitoring of Call Centre staff and the measurement of performance can lead to deficient customer service jobs, apart from infringing on the privacy of the call centre staff.

Choosing Call centre jobs Centre Partners...Read More
Outsourcing Call centre jobs to India...Read More

More on Virtual Employees

More

Arrange a Virtual Meeting

More

Call Back from a Consultant

More

it-outsourcing-getstarted

+44 754 3944 236 (Chat Only)
staffindia
Call us at
UK:+44 203 7692264
US:+1 646 564 5692
Email us at
offshore@staff-india.com
Address: Virtual People FZCO trading as Staff India, Office A2, Dubai Digital Park, Dubai Silicone Oasis, Dubai

About Us

Staff India is an outsourcing company based in UK with offshore offices. We work with clients around the world, providing virtual employees to work on business processes that are outsourced to Staff India.

We Accept

Download VA Salary Guide

Everything you'll ever need to know on paying your VA's, to keep them productive, motivated and happy!


© Staff India, outsourcing for businesses of all sizes.