One of the most important aspects of the web hosting business is technical support. In fact, it’s one of the main considerations many customers have when choosing their hosts. But with increasing customer demand, do hosting companies, especially small to mid-sized ones, actually have the resources to provide quality support, much less offer it 24/7. One solution to this is of course, outsourcing.
But should web hosts actually consider outsourcing customer/technical support?
According to Rawlson King in his article ‘Outsource to India for Support Shifts to Training, Maintaining,’ in theWHIR.com, outsourcing support has a number of benefits. Not only would it give you more time to growing your business, it also allows you to control the amount of customer churn you experience.