2. Product knowledge.
In order to successfully speak about a product or a service, agents with call centre jobs must know about the product or the service. Call Centers who train their employees effectively have greater sales volumes and over staff and customer satisfaction in the various jobs.
3. Good Attitude.
Attitude is evident on the phone. People can tell how you feel by the way you speak. When someone is happy and excited, those emotions will palatable, even on the phone. Angry, upset, or frustrated call centre agents are usually not successful in their jobs.
4. Personalize your rapport.
A good agent has success in call centre jobs by knowing the customer or at least building a good rapport. Know when it is a good time to call. Calling during dinner, early in the morning, or late at night will not make the call centre agent successful in their jobs