There are many fields of Information Technology that can and have been used by outsourcing companies. Some examples are as follows: C++, SQL, Vb.net, Wed Design, C#, Asp.net, Website Developer, Java, Dreamweaver and I.T Support. The most popular of these is the I.T Support. Even leading I.T companies are outsourcing this task to multiple outsourcing companies to provide efficient and fast responses to clients needs. The leading Internet Service Provider for 2010 TalkTalk Direct are an excellent example of outsourcing. They provide outsourcing for majority of there tasks from call centres to support desks. This is a unique case as they researched outsourcing companies and jobs thoroughly whilst acquiring recommendations from large organisations. The biggest recommendation they received was from Fujitsu. Fujitsu acted as a consultant to TalkTalk Direct in ways of maximising efficiency, they were provided three options for progression:
• Option 1 - buying in of generic development/ programming resources as needed
• Option 2 - adopting a flexible resourcing model to acquire specific skills, probably as part of a Time & Materials contract or on a fixed price per project basis
• Option 3 - contracting with a supplier to deliver a full-time service for a steady core workload.
During this time TalkTalk were guided to find out what outsourcing companies to use and also what to outsource and where. Most things are now seen as available to being outsourced but to make an effective business decision only certain tasks were eventually handed to outsourcing companies globally.
The initial agreement was to find a low value support work enabling this company to move to more strategic projects when they felt they have used outsourcing effectively. With the consultancy provided by Fujitsu to TalkTalk Direct were shown benefits such as reducing risk, improving performance, optimising operational agility, increasing revenue and enhancing decision making.
Reducing Risks: TalkTalk Direct analyzed the most effective outsourcing strategies using independent analysers to see all viewpoints and requirements. This was done due to Fujistsu's previous experiences to avoid costly pitfalls.
Improve Performance: having a clear analysis of TalkTalk Directs strengths and needs to set targets and plans to achieve long term goals, these may change the initial plans set out.
Optimise operational agility - will be able to efficiently and cost-effectively manage peaks and troughs in demand
Increase revenue - have the proven capability and capacity to attract significantly more new business
Enhance decision-making - comprehensive management information will be available to help optimise service performance and resource allocation.
Using these strategy changes and previous experiences by Fujitsu, TalkTalk Direct went on to become a leading company with great expansion and huge growth.
This is an example of how outsourcing has helped a small company that started of as a part of a bigger chain went on to be a leading organisation in the field of its desire.
Outsourcing has revolutionised this company. This is a perfect example of how outsourcing can be beneficial in the Information Technology fields. More companies are stepping up to the option of outsourcing as TalkTalk Direct did to ensure expansion and growth and larger profits.