Telemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.
Companies in the UK often use this method. For outsourcing purposes companies would outsource to a team of individuals that will use direct marketing to attract potential new customers. Npower is a good example of this. They call people from offshore call centers and hires independent teams to go door to door to maximise sales opportunities. Both methods are outsourcing companies duty.
Bookkeeping is the recording of financial transactions. Transactions include sales, purchases, income, and payments by an individual or organization. Bookkeeping is usually performed by a bookkeeper. Any process that involves the recording of financial transactions is a bookkeeping process.
Companies outsourcing this process would expect all the financial transactions collated in the correct places. As companies don’t need to be dealing with financial transactions internally this process can be given to outsourcing companies to provide fast and efficient results.
Computer data processing is any process that uses a computer program to enter data and summarise, analyse or otherwise convert data into usable information. The process may be automated and run on a computer. It involves recording, analysing, sorting, summarising, calculating, disseminating and storing data. Because data is most useful when well-presented and actually informative. Data-processing systems typically manipulate raw data into information, and likewise information systems typically take raw data as input to produce information as output.
outsourcing work like this to companies allows managers or who the information is intended for to have a collated view of all the data provided. This once again does not need to be done in house as this can all be done through internet communication methods.
A virtual assistant is an entrepreneur who provides professional administrative, technical, or creative assistance to clients from a home office. Because virtual assistants are independent contractors rather than employees, clients are not responsible for any employee-related taxes, insurance or benefits. Clients also avoid the logistical problem of providing extra office space, equipment or supplies. With a full range of options to choose from, clients can customize their remote receptionist service to meet their exact needs. Calls can be screened, announced and seamlessly connected to clients or their employees anywhere. They usually work for other small businesses, brokers, outsourcing companies and consultancy groups.
Outsourcing this process to companies allows longer working hours for companies and also company awareness worldwide as there are no barriers as to where the virtual assistant is based.
Transcription in the linguistic sense is the conversion of a representation of language into another representation of language, usually in the same language but in a different form. A transcriptionist is a person who performs transcription
This is ideal for outsourcing to companies offshore. Having a secondary office or a base out of the country you can use transcribers to translate to the mother language of there base and allow for a further worldwide knowledge of your company.
Call Center Agents
A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre
Outsourcing this is a ideal way to save on space and expand on your business integrity. Having call centres through outsourcing companies allows you to receive more calls during the day and respond to more enquires while saving on costs and allowing your main team to continue with core tasks.
Human resources is a term used to describe the individuals who comprise the workforce of an organization, although it is also applied in labor economics to, for example, business sectors or even whole nations. Human resources is also the name of the function within an organization charged with the overall responsibility for implementing strategies and policies relating to the management of individuals (i.e. the human resources). This function title is often abbreviated to the initials 'HR.
Outsourcing this process can lead to a difference of opinions. A drastic version of this is if a company goes into administration they are provided external human resource staff to help them through the process. On a nicer version it may be ideal to get in contact with outsourcing companies to acquire a high calibre human resource employee. They can help the management and if the outsourcing company is offshore it can also be cost effective.