1. Treat everyone the same nice
As the boss, you’ll inevitably have to make some difficult decisions and you may not always be the most popular person in the office/call centers! But always treat everyone respectfully and they should do the same.
2. Value people at the call centers
Show your staff their value to your business. This could be through rewards, such as team days out or taking them for lunch, or just little treats for the office like cakes or desk-based massages. If resources are tight, just tell them how much you appreciate them.
3. Eliminate the fear
Inspired leaders recognize the need to remove fear from the work-place and instead of engendering fear they focus their energy on creating a “safe environment”.