Why Use India as Offshore Outsourcing Destination?


The Indian outsourcing market has seen a huge leap in the recent years with more and more companies making India their offshore outsourcing destination. The competition for a share in the offshore outsourcing market is heating up with most nations stepping up efforts to attract companies; but in the midst of all this India still seems to maintain its unique lure.


India offshore outsourcing has the advantage of cheap, computer literate, English speaking manpower in more than enough numbers in comparison to other nations. Indian outsourcing destinations like Bangalore, Chennai, Pune, Mumbai, Delhi and Kolkota are developing with lots of money being invested in revamping the infrastructure in terms of power, road and communications. India also has the expertise of quality certified software firms and outsourcing suppliers that not many countries can boast of. So as of now, India seems to hold its position as the leader in outsourcing service market.



India has been a pioneer in providing outsourcing solutions and has been providing a range of outsourcing services to countries across the globe. Today, India can be called as the world’s outsourcing hub. Outsourcing to India can help your organization benefit from cost-effective services, high-quality services, reduced operating costs, greater flexibility and faster-time-to-market amongst others. These are just a few reasons why companies outsource to India. Another reason why outsourcing to India makes good business sense is because India has high-end technology and best-of-breed infrastructure. India has now become the world’s most preferred outsourcing location. India is also the global hub for software enabled services and software development.


The BPO boom has helped developing countries like India in a major way by creating quality job opportunities in turn benefiting the Indian economy. So what is it that makes Bpo India stand out in the crowd?


The Indian Edge

India in the recent years has shown huge developments in the areas of communication, power and software developments. India exports software to 95 different countries and stands second in the world as far as software exports are concerned. In addition India has ISO 9000, CMM quality certified software firms that have a reputation of providing quality services. India stands out of the rest in terms of better IT and technological infrastructure, low cost, skilled manpower that is readily available, friendly taxation and other laws, a stable government, a fast paced economy and quality certified software firms.

Where in India?

IT city Bangalore seems to be a hot destination for BPOs swiftly followed by similar technologically advanced cities like Chennai, Hyderabad, Mumbai, Delhi, Kolkata and Pune. All these cities in India are technologically advanced and have a good infrastructure with almost 278 quality certified BPO vendors


Improving situations

India as a major outsourcing destination mainly handles low value added, activity related back office services such as data entry, call center, tele-calling, tele-marketing and so on; but the situation seems to be improving every day with companies moving up the value chain by entering knowledge services.

Companies such as Office Tiger and WNS Global are already moving in this direction with both companies setting up knowledge service divisions. This coupled with advancement in communication facilities and improving infrastructure is enabling India to enter into the high end services providing sector that will strengthen even further in the years to come enabling global players to outsource high end service based jobs to India.

1. Cost-effective services

The numero uno reason why global organizations outsource to India is because India offers cost-effective services. Outsourcing to India can help you save more than half of your operating costs! India has a large, educated, trained and technically skilled manpower and this number only keeps growing every year. Unlike the west, where technical talent is rare, India has a large pool of highly-skilled professionals. Having a large technically skilled manpower has enabled India to provide cost-effective services without compromising on quality. Outsourcing to India, can help you save on your operating costs, while increasing your productivity, quality and efficiency.

2. High-quality services

India uses the latest in software, technology and infrastructure to provide global customers with high-quality outsourcing solutions. India has proved that it is technically superior when compared to other countries that provide outsourcing solutions. So, when you outsource your work to India, you can be assured that the best technology and software would be used for your services. India has the largest English-speaking audience after the U.S. India also has a highly educated manpower that is talented, educated, experienced, technically-skilled and computer literate. Outsource to India and be assured of high-quality services.

3. Time Zone Advantages

The time zone advantages between India and countries in the U.S and U.K has proved to be another important factor why companies outsource to India. Organizations who wish to provide their customer with 24x7x365 days customer support or helpdesk services can outsource to India.

4. India’s stable government

India has celebrated more than 60 years of democracy and has one of the world’s most stable governments. Building up the IT sector has been a top priority for the Indian government. India has a ministry of information technology that quickly approves the implementation of IT projects and streamlines regulatory processes. The Indian government has even released a bill termed as the “IT act 2000” India has been rated to have the most excellent investment potential in the coming years. The Indian government has given complete support to the IT and ITES industry in India. With ample support from the government, Indians have been able to build high-tech IT parks which has the best in technology and infrastructure. The Indian government has even permitted 100% foreign equity. India’s fast growing economy has been yet another reason why companies are outsourcing to India.


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5. The Indian Advantage

Cost-effective services are one of the primary advantages that India offers, but it is not the only advantage of outsourcing to India. Outsourcing to India can give you access to professional and skilled outsourcing solutions within a fast turnaround time. By outsourcing to India, your organization can concentrate on core business activities and save on time, effort, manpower and infrastructure. More than 20 Indian software companies have achieved the prestigious SEI-CMM level. India also has the highest number of ISO-9000 software organizations. Outsource to India and give your organization a competitive advantage.

6. Global organizations’ most preferred choice

India has been the most preferred choice among global organization when it comes to outsourcing. In the U.S alone, more than 80% have ranked India as their first choice, when outsourcing software and IT services. The U.S has also recognized India as an outsourcing superpower. The number of organizations outsourcing services to India has only been increasing over the years. This is reason enough to outsource to India.

The Indian outsourcing market has seen a huge leap in the recent years with more and more companies making India their offshore outsourcing destination. The competition for a share in the offshore outsourcing market is heating up with most nations stepping up efforts to attract companies; but in the midst of all this India still seems to maintain its unique lure.



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