up from $10 to $12 in the Philippines in 2002. Outsourcing agency companies in the Philippines is excellent quality for general customer-service work, but at those prices we can recruit and retain highly trained technical or medical personnel elsewhere in South Asia. Or we can go to South Asian outsourcing companies with onsite American trainers and managers. For $18 an hour we can go to Canada and for $22 an hour we can stay in the U.S.
When the Philippines experienced a modest call centre boom in 2002, it did not appear at that time that the boom was sustainable because when available labour supplies were fully utilized, the labour market would tighten quickly and wages would rise correspondingly.